Privacy Policy for Volcanic Ventures

Volcanic Ventures is committed to protecting your privacy. This Privacy Policy explains how our online platform, which serves as a comprehensive online catalog and e-commerce platform for hobby supplies, collects, uses, processes, and protects your personal data when you use our services. We value the trust you place in us and aim to be transparent about our data practices in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

When you interact with our site, we may collect various types of information, including personal data. This information helps us to provide and improve our services, process your orders, and enhance your overall experience as a hobbyist.

• Information You Provide Directly: This includes data you submit when creating an account, placing an order, subscribing to our newsletter, participating in surveys, or contacting customer support. This may include your name, shipping address, billing address, email address, phone number, and payment information.
• Information Collected Automatically: When you visit our online platform, we automatically collect certain information about your device and browsing activity. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This data helps us understand how our site is used and to improve its functionality.
• Information from Third Parties: In some cases, we may receive information about you from third-party service providers (e.g., payment processors, shipping partners) to facilitate our services. We ensure such third parties adhere to strict data protection standards.

2. How We Use Your Information

We use the collected information for various purposes, always maintaining a focus on providing you with the best possible service and hobby supplies.

• Order Processing and Fulfillment: To process and fulfill your purchases of model kits, art materials, crafting tools, collectibles, and educational toys, including shipping goods to your provided address.
• Account Management: To manage your user account, provide customer support, and communicate with you about your orders or inquiries.
• Service Improvement: To analyze how our comprehensive online catalog is used, identify trends, and make improvements to our website, product offerings, and user experience.
• Marketing and Communication: To send you relevant updates, promotional offers, and newsletters about new products or special events, where you have provided your consent. You can opt-out of marketing communications at any time.
• Legal Compliance and Security: To comply with legal obligations, prevent fraud, and ensure the security of our online platform and user data.

3. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

• Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party (e.g., fulfilling your orders).
• Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving our services, preventing fraud), provided your rights and freedoms are not overridden.
• Consent: Where you have given explicit consent for specific processing activities (e.g., subscribing to marketing communications). You can withdraw your consent at any time.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

4. Sharing of Your Information

We do not sell your personal data to third parties. We may share your information with trusted third parties under specific circumstances to operate our business and provide you with our comprehensive range of hobby supplies.

• Service Providers: We employ third-party companies and individuals to facilitate our service (e.g., payment processing, hosting, analytics, shipping). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as a business asset. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it.

6. Your Data Protection Rights (GDPR)

As a user in the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You also have the right to withdraw your consent at any time where Volcanic Ventures relied on your consent to process your personal information.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.

7. Security of Data

The security of your data is paramount to us. We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, accidental loss, disclosure, alteration, or destruction. We regularly review our security procedures to consider new technologies and methods. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Links to Other Sites

Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your data protection rights, please contact us:

• Volcanic Ventures
• Pasir Panjang Drive 8
• Singapore, 117404
• Singapore, SG